Triage Registered Nurse

Job Location

Health Works Family Medicine - Paducah, KY 42001

The Triage Registered Nurse (RN) is responsible for providing safe, timely, and effective telephone triage services to patients. This position serves as a clinical resource by assessing patient symptoms over the phone, determining the appropriate level of care, coordinating with providers, and ensuring accurate documentation within the electronic medical record (EMR). In addition to telephone triage, the RN will assist with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Emergency Room (ER) and hospital discharge follow-up to promote continuity of care and improve patient outcomes.

This is primarily a desk‑based position requiring strong clinical judgment, exceptional communication skills, and the ability to manage multiple priorities in a fast‑paced outpatient setting.

• Monitor triage phone queues throughout the day.
• Process prescription refill requests.
• Respond to patient portal messages as assigned.
• Complete CCM/RPM patient outreach and documentation.
• Review daily ER and hospital discharge reports.
• Perform discharge follow-up calls and coordinate post‑discharge appointments.
• Communicate provider recommendations to patients.
• Coordinate same‑day appointments when clinically appropriate.
• Follow up on outstanding patient concerns until resolution.

• Current unrestricted Registered Nurse (RN) license.
• Graduate of an accredited nursing program.
• Minimum of two years of clinical nursing experience preferred.
• Previous experience in primary care, family medicine, internal medicine, emergency department, urgent care, ambulatory care, or telephone triage preferred.
• Strong clinical assessment and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently.
• Telephone triage experience.
• Ambulatory care or primary care nursing experience.
• Experience with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or Transitional Care Management (TCM).

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Vacation & Sick Time
• Uniform Allowance
• Gym Membership
• Employee Clinic Access
• Professional Development Opportunities