Customer Service Coordinator

Description Purpose

To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.

• Make the guest feel welcome with your greeting in the salon or over the phone
• Politely and efficiently schedule appointments
• Process transactions with accuracy at point of sale
• Solicit sale of new or additional services, retail products and gift cards
• Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.
• Identify the guest prior to arrival. Connect stylist and guest in a timely manner
• Operate Spa Biz efficiently, as it relates to your position.
• Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment
• Enter all guest information into Spa Biz
• Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms
• Assists in stocking merchandise
• Clean all areas as needed
• Other duties as assigned

• Customer service experience, preferably in retail
• Ability to multi-task
• Computer knowledgeable