Member Specialist

Position Summary

Position Summary..

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges per company policies and procedures for various membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Zone the area and arrange and organize merchandise.
• Assist members with transporting items and maintain a safe shopping environment.
• Maintain exit areas; review member receipts; acknowledge members; assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity per company policies and procedures.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; deliver new program rollout training; provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained per company policies and procedures by properly handling returns; zone the area; arrange and organize merchandise; identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; use the Open Door Policy; apply these in executing business processes and practices.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Respect the Individual by embracing differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent.
• Respect the Individual by working as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence.
• Respect the Individual by strengthening the team by helping, developing, and mentoring others; recognizing others' contributions and accomplishments.
• Act with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; modeling Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity by acting in a self‑less manner and consistently being humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members by delivering results while putting the customer first.
• Serve our Customers and Members by making decisions based on reliable information; balancing short‑and‑long‑term priorities; and considering how one's work impacts the team's capacity to deliver on our purpose for all stakeholders.
• Strive for Excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience.
• Strive for Excellence by driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.

At Sam’s Club we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and…