Territory Account Manager

Overview

SSI, a New Charter company, is looking for a driven, business-minded Territory Account Manager to join our growing team. This hybrid role blends new business development with strategic account management, ideal for a consultative professional who thrives on building relationships and solving real-world business challenges through technology. In this role, you will actively prospect and schedule First-Time Appointments (FTAs) in collaboration with the Director of Sales, with the goal of uncovering new opportunities and expanding our footprint in key verticals.

You will also manage and grow a book of business by serving as a trusted advisor to existing clients—driving retention through regular check-ins and quarterly reviews, coordinating renewals, and identifying expansion opportunities aligned to evolving IT and security needs.

• Business Development:
  Prospect for new opportunities via cold calling, networking, marketing campaigns, and referrals; book and attend FTAs alongside the Director of Sales; identify client pain points and align needs with managed IT, cloud, and cybersecurity solutions; conduct discovery meetings and build roadmaps for long-term technology alignment; represent Systems Solutions at local events, trade shows, and industry forums.
• Account Management:
  Serve as the primary relationship owner for assigned clients; lead strategic business reviews and guide long-term IT planning; quote and manage renewals for hardware, software, licensing, and service contracts; act as liaison between clients and the technical services team; handle client escalations professionally and ensure service excellence.
• Internal
  
  Collaboration:
  
  Maintain CRM updates, pipeline tracking, and forecast accuracy; work closely with vendors and distribution to prepare solution proposals; support onboarding of new clients by participating in kickoff meetings.

• 2+ years of experience in business development, account management, or outside sales—preferably in IT, MSP, or B2B services.
• Strong interpersonal and communication skills, including comfort working with C-level executives.
• Self-starter with solid organizational and follow-up skills.
• Familiarity with IT concepts (training provided; working knowledge is a plus).
• Proficiency with CRM tools and quoting software is preferred.
• Driven relationship builder who creates long-term value;
  Go-Giver mindset focused on helping clients and teammates succeed through service; professional, collaborative problem-solving.
• Ability to balance multiple priorities and adapt to changing client needs.

Base Salary:
Starting at $50,000 (commensurate with experience) with an uncapped commission structure.

Primarily local travel across Southern Illinois, Southern Indiana, Kentucky, and Tennessee.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We strive to develop fulfilling career paths for all contributors at New Charter Technologies.

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