Senior Software Engineer - Apps; AI Platform Reliability

Senior Software Engineer – AI Platform Lead

We are looking for a Senior Software Engineer who will act as the primary engineering lead for resolving complex, multi‑layered issues within Ring Central's AI platform. This role owns the full lifecycle of the solution: from deep‑dive discovery to writing and deploying production code. The engineer will leverage "under‑the‑hood" knowledge to build and refine features for our AI products, including improvements to Autonomous AI Agents, real‑time transcriptions, and smart meeting summaries.

This role requires on‑site presence at our office 4 days a week to support effective collaboration and teamwork.

• Collaborating effectively with Product Management, Customer Support, and other cross‑functional teams to investigate production issues, design and implement solutions, and deploy fixes to production environments.
• Architecting and developing new Ring Central app features, and continuously improving the application's performance and scalability.
• Designing and building internal diagnostic tools to monitor LLM performance, focusing on inference quality, token efficiency, and hallucination rates.
• Tracking incidents, managing resolutions, and reporting on progress.

• A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a relevant technical field is required.
• 5+ years of overall Software Development experience in Agile Development.
• Proficiency in software architecture design, especially for web, mobile, or desktop applications.
• Proficiency in few of the following for web and mobile development language:
  Python, Type Script, Java, JavaScript, Swift, and Kotlin.
• C++ and Electron experience for desktop applications development is a plus.
• Experience troubleshooting LLM‑based applications and AI Agents.
• Proficiency with systems like Elastic Search, Kibana, Logstash with the ability to create custom monitors for AI‑specific metrics.

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
• Voluntary supplemental health coverage and life insurance.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family‑forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee 1:1 coaching, perks and discounts program.

For the position in Belmont, CA, the compensation range is between $142,800 and $204,000 for full‑time employees, in addition to eligibility for variable pay, equity, and benefits. The salary may vary depending on your location, skills, and experience.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. Ring Central is an EEO/AA employer.