Cross-Utilized Airport Agent - Page Municipal Airport; PT

Cross-Utilized Airport Agent - Page Municipal Airport (PT)

Salary Range $16.50 Hourly Position Type Part Time Education Level High School Travel Percentage Negligible Category Customer Service

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

As a part-time employee of Contour Airlines, you are eligible for the following benefits and programs:

• 401(k) Savings Plan
• Paid Sick Leave
• Vested Vacation Hours
• Non-Revenue/Space Available (NRSA) Travel Privileges
• Leaves of Absence

Starting Pay Rate: $16.50 per hour. Step Pay Increases:
Eligible for a $1.00 increase each year on your pay anniversary date, up to a maximum rate of $21.50 per hour. Retention Bonus:
After reaching the top of the pay scale, eligible for an annual retention bonus of up to $1,000.00 based on performance. Overtime Pay:
Hours worked in excess of 40 per week will be paid at 1.5 times your hourly rate. Holiday Pay:
Work performed on Contour Airlines' observed holidays will be compensated at 2 times your hourly rate. A list of Company-recognized holidays is outlined in the Employee Handbook.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources.

Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
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