Lounge Service Assistant - British Airways Lounge

• Part-time

Glasgow International Airport - Paisley

£13.43 per hour

ZERO HOURS CONTRACT

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Lounge Host who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Lounge Host who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

We are seeking a friendly and customer‑focused Lounge Host to join our team in Glasgow, United Kingdom. As a Lounge Host, you will play a crucial role in ensuring our guests have a comfortable and enjoyable experience in our exclusive lounge facilities.

• Welcome and greet guests upon arrival, ensuring a warm and inviting atmosphere
• Provide exceptional customer service, anticipating and fulfilling guest needs
• Serve food and beverages, maintaining high standards of presentation and quality
• Keep the lounge area clean, tidy, and well‑stocked at all times
• Process guest requests and resolve any issues promptly and efficiently
• Collaborate with kitchen staff to ensure timely food and beverage service
• Monitor and replenish buffet items as needed
• Adhere to all health, safety, and hygiene regulations

• Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
• Strong customer service orientation and a genuine desire to exceed guest expectations
• Keen attention to detail and the ability to multitask in a fast‑paced environment
• Knowledge of food and beverage service practices
• Previous experience in hospitality or customer service is preferred
• High school diploma or equivalent
• Food hygiene certificate is desirable
• Ability to work flexible hours, including evenings and weekends
• Physical stamina to stand for extended periods and lift moderate weights
• A smart and well‑groomed appearance

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

Baxter Storey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.