Operations Assistant

What if your next role allowed you to keep an entire nonprofit operation running smoothly while helping individuals build brighter futures? At JOURNEYS | The Road Home in Palatine, IL, we're seeking a full-time Operations Assistant who thrives on variety, loves keeping things organized, and wants their work to have a genuine impact. If you're ready to put your administrative and operational talents to work for a mission that matters.

More Than a Job. A Chance to Make a Difference.

In addition to an annual salary of $37,000, we offer health insurance, dental insurance, life insurance, paid time off (PTO), and a 401(k) plan. You'll work alongside a dedicated and supportive team that values collaboration, innovation, respect, and continuous improvement. Every day brings new opportunities to problem-solve, learn, and contribute in ways that directly support our mission. If you're searching for a career where your hard work is recognized and your contributions truly matter, we'd love to hear from you.

• High school diploma or equivalent
• 2+ years of experience in operations, administration, office management, nonprofit services, human services, or a related field
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities simultaneously
• Strong attention to detail
• Proficiency with Microsoft Office and/or Google Workspace
• Ability to learn new databases, systems, and software programs
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work independently and collaboratively
• Familiarity with communities within JOURNEYS' service area
• Alignment with our values of respect, teamwork, commitment, and mission-driven service

• Associate's or Bachelor's degree in Business Administration, Nonprofit Management, Public Administration, Human Services, or a related field
• Experience with nonprofit organizations, volunteer coordination, facilities management, purchasing, homelessness services, housing programs, grant-funded initiatives, database management, and community partnerships

If you can meet the requirements above, keep reading to find out what your day entails!

When you join our team, you'll serve as one of the essential people keeping JOURNEYS operating efficiently behind the scenes. Your day may begin by coordinating facility repairs, tracking inventories, and ensuring our spaces remain welcoming and functional before shifting to vendor communications, processing purchasing requests, updating records, and organizing deliveries. Throughout the day, you'll support volunteer onboarding and scheduling, assist with transportation logistics, coordinate meal-planning support, help maintain compliance documentation, and collaborate with leadership on projects and operational initiatives.

Whether you're assisting with special projects, helping improve processes, or creating a positive experience for staff, volunteers, and clients, your work will play a critical role in helping our organization fulfill its mission.

At JOURNEYS | The Road Home, our non-profit agency is dedicated to providing individuals experiencing homelessness and housing insecurity with essential shelter, social services, and housing support. We were founded in response to the increasing complexities of homelessness, a problem that continues to grow and impact people across a broader range of demographics. Our team is fueled by the belief that everyone deserves a safe place to call home, and we've built a highly inclusive and compassionate work culture where people of all identities are welcome.

If you're…