Automotive Service Advisor

Automotive Service Advisor

McGrath KIA is a leader in automotive retail, and we are looking to add an experienced Service Advisor to our team. If you have what it takes to join our award‑winning team, apply today.

Ideal candidates will be engaging, customer‑focused, friendly, and knowledgeable in customer service.

• Greeting guests at the car
• Perform a walk‑around of the guest’s vehicle utilizing lane software
• Using the iPad, write a Repair Order that documents the guest’s concerns
• Present a maintenance menu and explain to the guest the importance of routine factory maintenance
• Use TSD software to create documents for loaner vehicle usage
• Go over additional sales recommendations with the guest and educate them on items needed
• Make the customer comfortable with the service being performed and keep the customer informed and updated during the service of their vehicle.
• Prioritize recommendations for guest based on primary concern, safety‑related items, and maintenance items
• Follow up with guests and provide accurate promise times
• Act as a liaison between the technician and guest
• Accurately and efficiently process paperwork
• Build relationships with customers to promote repeat and referral service business

All applicants must pass pre‑employment testing, which includes background, motor vehicle, and drug testing in order to qualify for employment.

Full‑time

• 401(k)
• Dental insurance
• Employee discount
• Medical insurance
• Vacation Pay

• High school or equivalent
• Customer Service: 2 years (Preferred)
• Driver’s License (Required)

Entry level