Receptionist, Customer Service​/HelpDesk

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Operates telephone switchboard to answer, screen, route calls to various departments roximately 142 calls daily, 30% rollover rate to back-up department. Greet and answer inquiries for general public, customers and visitors; announce and log visitors with simple badge and book sign-in process. Check all IDs as regulated by compliance for all visitors.

• Answer/refer reception calls supporting the Chicago office. Primary front desk coverage, Monday-Friday, 8:00 am - 5:00 pm, CST.
• Operates with a full understanding of front desk standard operating procedures
• Welcome, register and control visitors until internal co-workers for visitor arrives for visitor. Confirms closing out the visitor departure time and collects badge.
• Maintain secure lobby;
  Follow and instruct TSA regulations. Visitor badge instructions. Monitor login process and delivery notification updates.
• Assist with special events, corporate functions and/or cause marketing. Such as stuffing paperwork or event invitations and building swag bags. At max, these smaller items are approximately 3- 4 times per year.
• Enters names into welcome sign when Chicago sales rep is requesting visitor name to appear.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $20.80-$29.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

• High School Degree or equivalent
• 0-3 years' Customer Service
• Must have strong organizational skills and attention to detail.
• Flexibility to adapt to shifting priorities.
• Basic knowledge working with the Microsoft Office Suite
• Strong interpersonal and communication skills
• Ability to work in a fast pace high volume environment

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1…