Domestic Customer Tracking Agent

Join to apply for the Domestic Customer Tracking Agent I role at AIT Worldwide Logistics

Introduction:
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

AIT is seeking a talented and motivated Domestic Customer Tracking Agent I to join our team to track and trace shipments with high accuracy. The team ensures that shipments are updated timely, troubleshoots service disruptions, and communicates service delays.

• Track and trace shipments as necessary to ensure proper movement and delivery. Participates in the development and use of suitable sales forecasting processes and models.
• Update shipments with current shipment status to include comprehensive notes.
• Communicate daily with AIT field offices as well as AIT’s agent/carrier networks to ensure on-time performance.
• Troubleshoot and resolve service disruptions.
• Maintain familiarity with conditions that require special services and ensure accurate data entry of these costs.
• Answer departmental phone lines and emails.
• Cultivate and foster trusting relationships with AIT’s agent/carrier networks.
• The wage range for this position is $20.70-$28.60 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• A team player who works well with others – being respectful to our teammates is a Core Value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

• High School/GED required – Associates degree in Business, Logistics or Supply Chain preferred.
• Minimum of 1 year Customer Service or Tracking experience in a freight forwarding environment.
• Prior experience working with AS400 a plus.
• Knowledge of U.S. geography and airport codes a plus.
• Basic to intermediate PC skills – MS Office.
• Ability to effectively prioritize and manage time and tasks.
• Detail oriented.
• Excellent organizational, problem solving and analytical skills.
• Strong communication skills both verbal and written.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted…