College Intern, Office of Information Technology
Listed on 2026-08-05
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
College Intern, Office of Information Technology
This is a paid internship opportunity designed to provide hands-on experience supporting the Customer Service Team and assisting with Help Desk service requests.
The Customer Service Team is responsible for providing technical support to end users, including desktop and laptop computers, software installations, network printers, audio-visual equipment, meeting support, and mobile devices.
As a Customer Service Intern, you will gain practical experience in an office environment while assisting with a variety of technology support activities, including:
- Answering and responding to Help Desk calls and inquiries
- Troubleshooting software and hardware issues
- Testing and evaluating new equipment
- Creating and updating standard operating procedure (SOP) documentation
- Recording and tracking work activities in various systems
This position may also involve physical tasks such as moving computer equipment, tracing cables, crawling under desks, and occasionally climbing ladders to assist with audio-visual equipment setup and support.
The typical dress code is business casual. Business attire may occasionally be required when participating in public meetings or special events.
This internship is not eligible to work remotely.
This internship offers an excellent opportunity for individuals interested in gaining real-world experience in information technology, customer support, and technical troubleshooting within a professional environment.
Minimum Qualifications:
The applicant must be a student currently enrolled in an Information Technology degree-seeking program and either attending classes or participating in a work experience program sanctioned by the individual school and at least a junior level studying in a related field.
All students must maintain a 2.5 GPA or higher.
Additional Details:
Internship will run for 16 weeks. The work is 20 hours per week.
Availability and schedule will be discussed when contacted for an interview.
Intern will produce report/presentation to highlight accomplishments.
Working Environment:
Mostly an office environment, sitting at a desk and operating a personal computer.
Salary: $15.00/hour
Work Location:
Palatka, FL (4049 Reid Street, Palatka FL)
Equal Employment Opportunity/Drug-Free and Tobacco-Free Workplace
Closing Date:
August 13, 2026
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