Inside Sales Representative Front Desk Support

Job Description

Speakeasy Print is a growing, locally owned print, signage, and custom apparel company based in Palatka, Florida. We serve small businesses, schools, churches, nonprofits, contractors, corporations, local organizations, and community groups with custom printing, signs, apparel, marketing materials, and more.

We are looking for a motivated, dependable, and customer-focused Inside Sales Representative to help manage incoming leads, assist walk-in customers, answer phones, follow up with customers, and help grow sales from inside our Palatka location.

This position is primarily an inside sales and front desk support role
, with the potential to grow into a hybrid inside/outside sales position over time for the right person.

Position Summary

• Position: Inside Sales Representative & Front Desk Support
• Company: Speakeasy Print
• Location: Palatka, FL
• Job Type: Part-Time or Full-Time
• Work Location: Onsite, with potential for local outside sales activity
• Compensation: Base pay plus commission
• Schedule: Weekday hours, with schedule discussed during interview

Inside Sales & Customer Follow‑Up

• Respond to incoming customer inquiries by phone, email, online forms, and walk‑ins
• Follow up on estimates, quotes, proofs, approvals, and open opportunities
• Contact past customers to encourage reorders and new projects
• Help customers choose the right products for their business, event, school, organization, or marketing campaign
• Build strong relationships with new and existing customers
• Identify opportunities to increase order value through helpful product recommendations
• Maintain consistent communication with customers from first contact through order completion
• Help turn inquiries, walk‑ins, and repeat customers into completed orders

Front Desk & Customer Support

• Man the front desk during assigned shifts
• Answer incoming phone calls professionally
• Greet and assist walk‑in customers
• Respond to customer emails and basic online inquiries
• Ask the right questions to understand customer needs
• Gather accurate project details including product type, quantity, size, deadline, artwork status, and delivery or pickup needs
• Fill out Inquiry Request forms with accurate customer and project information
• Log customer information, inquiries, orders, and follow‑up notes in the CRM
• Provide basic updates on orders, timelines, proofs, approvals, and next steps
• Route requests to the sales, design, or production team as needed
• Keep customer information organized and documented

CRM & Order Organization

• Enter customer information, notes, and sales activity into our CRM system
• Create and update customer records, deals, inquiries, and order notes
• Track leads, estimates, open opportunities, and closed sales
• Help keep the sales pipeline organized
• Make sure customer expectations are clearly communicated to the team
• Coordinate with design, production, and front desk staff
• Help prevent missed follow‑ups, unclear order details, and lost opportunities

Products You’ll Help Sell

• Business cards
• Flyers, brochures, postcards, and rack cards
• Yard signs
• Banners
• Window graphics and window perf
• Storefront and business signage
• Custom apparel
• Hats and embroidered items
• Decals and labels
• Blueprints and construction printing
• Promotional materials
• Marketing campaigns and printed advertising products

Potential Hybrid Outside Sales

• Visiting local businesses
• Dropping off samples or sales materials
• Building relationships with local accounts
• Attending networking or community events
• Developing larger business‑to‑business accounts
• Following up with prospects outside of the office when appropriate

• Friendly, confident, and professional
• Comfortable talking with customers by phone, email, and in person
• Motivated by sales goals and commission opportunities
• Dependable and organized
• Good at following up consistently
• Able to ask clarifying questions and gather accurate project details
• Comfortable working at the front desk and being the first point of contact for customers
• Able to multitask in a fast‑paced environment
• Comfortable using email, online forms, basic office software, and CRM systems
• Positive, persistent, and customer‑focused
• Willing to learn about print, signage, apparel, and…