Direct , Team Leader Collection Risk Management Group

Job Description Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

• Manage and lead a team of collection officers to achieve collection targets and maintain portfolio quality
• Develop and implement effective collection strategies to maximize recovery and minimize delinquency rates
• Provide coaching, training, and performance feedback to team members to enhance their skills and productivity
• Collaborate with cross-functional teams to ensure seamless customer experience and resolution of collection-related issues
• Monitor and analyze collection data to identify trends, opportunities, and areas for improvement
• Ensure compliance with all relevant policies, procedures, and regulatory requirements

• Minimum 3 years of experience in a collection or customer service role, with a proven track record of leading a team
• Strong communication, interpersonal, and negotiation skills to effectively interact with customers and team members
• Ability to think critically, problem-solve, and make data-driven decisions
• Proficient in using collection management tools and systems
• Excellent organizational and time management skills to prioritize and manage multiple tasks
• Commitment to providing exceptional customer service and maintaining a positive team environment

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.