Service Supervisor

Company Description

Diamond Hire Group builds on more than three decades of experience as Coates Indonesia, continuing the same operational expertise with expanded capabilities and a stronger commitment to supporting Indonesia’s industrial growth.

For more than three decades, Diamond Hire Group has supported Indonesia’s various industrial sectors with reliable equipment (dewatering pump, genset, lighting tower, etc) rental and technical expertise. Our growth reflects long-term operational experience and a commitment to meeting evolving project requirements across the country.

Supported by Mitsubishi Corporation and collaboration with PT. Berlian Amal Perkasa, Diamond Hire Group operates with the stability and technical capability needed for large-scale industrial projects. This partnership ensures consistent operations backed by international standards and local responsiveness.

For more information, visit our website:

• Roster Management:
  Oversee and manage the scheduling and deployment of field technicians to ensure optimal coverage and efficiency.
• On-Site Coordination:
  Act as the primary point of contact for field technicians, addressing any issues that arise on site in collaboration with the Branch Manager.
• Preventive Maintenance:
  Ensure that preventive maintenance is conducted on schedule, as directed by the maintenance planner, to optimize equipment performance and reliability.
• Resource Preparation:
  Assess and prepare manpower needs for workshop operations based on workload and project requirements.
• Operational Oversight:
  Monitor asset operations to prevent misapplication and operational abuse, ensuring compliance with company standards.
• Inspection Coordination:
  Organize delivery of equipment to the workshop for repairs and oversee off-hire inspections.
• Reporting:
  Provide detailed reports on service activities, machine availability, and breakdowns.
• Team Leadership:
  Supervise a team, fostering collaboration between the workshop and branch operations

• Bachelor's degree in Engineering, Electrical, Mechanical, or a related field.
• Minimum 5 years experience in service management or field operations, preferably in the equipment rental or heavy machinery sector.
• Strong leadership and organizational skills with experience in team management.
• Excellent problem-solving abilities and the capacity to manage on-site challenges effectively.
• Strong communication skills, both verbal and written.
• Proficiency in using software/application/Excel for scheduling, reporting, and forecasting.
• Proficient in MS Office applications.
• Fluent in English, both written and verbal is a plus.
• Residence and or Willing to be based in Palembang.