Outbound Sales Team Leader

Location: Palermo

On behalf of a fast‑growing fintech company specializing in digital consumer lending, we are looking for an:

Outbound Sales Team Leader
The selected candidate will lead the daily operations of our Italian telesales team, with a strong focus on personal loan products. This role is responsible for driving sales performance, optimizing operational processes, and ensuring outstanding customer experience while maintaining the highest standards of quality and compliance.

Responsibilities

Lead and manage the daily outbound telesales team, ensuring efficient operations, resource planning, and target achievement

Train, coach, and develop agents on sales techniques, product knowledge, objection handling, and customer communication

Set, monitor, and drive sales performance providing regular feedback and performance reviews

Optimize lead management, CRM accuracy, and adherence to sales processes and follow-up standards

Support the team in complex negotiations, escalations, and high‑value customer interactions

Identify sales funnel improvements, customer trends, and opportunities to increase conversion rates and customer satisfaction

Ensure compliance with Italian telesales regulations, company policies, and data protection requirements

Support the implementation of commercial initiatives and contribute to the continuous improvement of sales operations

Requirements

5+ years of experience managing outbound telesales teams, ideally in international or cross‑border environments

Solid knowledge of outbound sales operations, lead management, and performance monitoring

Experience in personal loans, consumer credit, or financial services, with a good understanding of products, regulations, and customer journeys

Knowledge of Italian regulations governing telesales and consumer credit, including GDPR and relevant industry requirements

Advanced Excel skills and hands‑on experience with CRM and call centre platforms

Strong leadership, coaching, and team development skills, with a proven track record of achieving and exceeding sales targets

Analytical and problem‑solving mindset, with the ability to manage priorities in a fast‑paced environment

Excellent stakeholder management and cross‑functional collaboration skills

Studies

Bachelor’s or Master’s degree

Languages

Professional proficiency in English

Compensation
€ 40.000 - € 60.000

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