Real-Time WFM Analyst: Optimize Call Center Staffing
Job in
Palestine, Anderson County, Texas, 75801, USA
Listed on 2026-08-22
Listing for:
ibex
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Job Description & How to Apply Below
ibex is seeking a Real Time Analyst to monitor and balance call center service levels across programs and locations, ensuring staffing aligns with contractual obligations and goals while delivering positive customer experiences. You will analyze trends in call volume, AHT, and attendance; manage schedules in IEX and CMS; and provide timely performance updates and reports to leadership.
Requires a Bachelor's degree or equivalent experience, at least 1 year of real-time monitoring experience, and
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