Dispatcher, Government

Responsibilities

• Operates emergency communications equipment, receives and dispatches police or fire emergency calls via telephone and electronic dispatch equipment, and operates various online data entry terminals. The Operations Center operates 24/7/365, requiring nights, weekends, holidays, and overtime. Regular attendance, punctuality, and readiness to work at designated locations on assigned days and hours are expected.
• Under general supervision, receives calls concerning crimes, emergencies and other activities; routes appropriate law‑enforcement and fire personnel to the scene; forwards hospital‑related calls to the appropriate location; and monitors radio traffic to maintain contact and status of law‑enforcement personnel.

• High school diploma or GED and six months of public and/or private‑sector dispatching preferred. Clerical, secretarial, or closely related experience with extensive public contact in person and/or by phone, working with computers, or performing closely related duties is required.
• Must be able to obtain within one (1) year of employment and retain Texas Commission on Law Enforcement.
• Must be able to work any shift and extended hours as needed.
• Must be willing and capable of completing all required courses and classes for certification requirements.
• Must possess a valid Texas motor vehicle driver’s license.
• Must pass a pre‑employment drug screen and/or physical exam. Employees are subject to random drug/alcohol testing throughout employment.
• Must obtain a Telecommunicator license from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment. U.S. citizenship is required by TCOLE.
• Must complete TCIC/NCIC, TLETS, and TDD training within six (6) months of employment and an extensive training period.
• Must have and maintain a satisfactory driving record.
• Must have proficient typing skills with a minimum speed of 40 WPM or higher with accuracy.
• Regular in‑person attendance is required.