Guest Services Pro: Front Desk & Night Audit
Listed on 2026-07-05
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism, Front Desk/Receptionist
Hotel Overview
The Holiday Inn Express in Palestine, TX. Our beautiful hotel is close to everything. We are located between Dallas and Houston. Our quaint, East Texas town's Victorian charm and easy access to I-45 and US-79 is ideal. The great location of our Holiday Inn Express® Palestine, TX hotel allows you to discover the magic of Anderson County's natural beauty.
We are looking for a Hotel Front Desk Agent/ Night Auditors to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like OnQ or Opera PMS
Understanding of how travel planning websites operate, like Booking and Trip Advisor
Customer service attitude
Excellent communication and organizational skills
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).