Strategic Workforce Planning & Real-Time Ops Manager
Job in
Palestine, Anderson County, Texas, 75801, USA
Listed on 2026-08-23
Listing for:
ibex
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
Project & Program Management, Operations Management
Job Description & How to Apply Below
ibex is seeking a Workforce Manager to oversee a team of WFM professionals responsible for workforce planning and intraday management. You will determine work schedules and resources for call queues across the organization, drawing on extensive experience to ensure optimal coverage and service levels.
You will partner with site and department leaders to staff by interval, develop contingency plans during peak demand, and own end-to-end processes with creativity.
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