Customer Service Representative

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Date:
Aug 17, 2026

Location:

Palm Bay, Florida, US

Requisition

Bilingual Sr. Customer Support Representative - (Spanish/English)

$19.50/hr

Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905

• Provide support and assistance to fellow partners that may have questions during their day to day duties assisting customers.
• Assist in new hire training and onboarding.
• Assist with updating/creating training materials.
• Take on a leadership role in the absence of the Customer Support Manager.
• Provide information to customers by verifying their request; answering questions; and offering assistance. Communicate with customers using established phone and email etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites to set up and maintain accounts daily.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Track and document account information on various spreadsheets to track daily/monthly trends.
• Other duties as assigned.

• High school diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment.
• Ability to become familiar with company products and navigate systems in a reasonable amount of time.
• Ability to communicate effectively verbally and in writing.
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner.
• Ability to perform detailed, accurate data entry and meticulous attention to detail.
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines.
• Ability to maintain cooperative effective working relationships within company.
• Support a team environment, focused on the greater good and eager to pitch in to help when needed.