Mortgage Loan Processor

The HELOC Loan Processor is the operational engine of the credit union's home equity line of credit program. Working as a member of the extended lending operations team, the Processor manages every file from completed application through the issuance of a clear-to-close, ensuring each loan is processed accurately, compliantly, and within the credit union's established service level standards. This role is the primary liaison between the loan officer, the member, third-party vendors, and the underwriting team — and is directly accountable for the quality, completeness, and timeliness of every file submitted for underwriting review.

• Review all incoming HELOC applications for completeness and accuracy against the credit union's loan policy and URLA requirements before accepting the file into active processing.
• Issue the initial TRID-compliant disclosure package — including the Loan Estimate and Early HELOC disclosures — within the required three-business-day regulatory window, and track delivery confirmation for every file.
• Order and manage all third-party services including appraisal through the credit union's approved AMC, title search through approved title counsel, flood determination, and any required HOA certifications — tracking expected turnaround against the file timeline.
• Collect, review, and verify all required income documentation including W-2s, pay stubs, federal tax returns, self-employment income analyses, and Social Security or pension award letters — identifying discrepancies before file submission to underwriting.
• Collect and review asset documentation including bank statements and investment accounts, ensuring all large deposits are sourced and documented in compliance with underwriting guidelines.
• Build and maintain a complete, accurately named eFolder in Encompass following the credit union's document naming convention and stacking order standards.
• Perform a pre-underwriting file review — calculating preliminary DTI and CLTV, confirming income documentation aligns with guidelines, and verifying all required documents are present — before submitting any file to underwriting.
• Write a clear, concise processor submission narrative summarizing the loan scenario, borrower employment and income story, any derogatory history explanations, and the reasons the loan merits approval.
• Manage underwriting conditions promptly — communicating each condition to the loan officer and member, tracking fulfillment, uploading cleared documentation to Encompass, and notifying underwriting when conditions are resolved.
• Advance Encompass milestones accurately and at the correct points in the workflow, ensuring the pipeline reporting visible to the loan officer team and management reflects the true status of every file.
• Effective pipeline management. Maintains proactive review of pipeline to ensure rate locks do not expire
• Monitor all regulatory timing deadlines — disclosure windows, rescission periods, adverse action notice timelines — and elevate any file at risk of a compliance timing failure to the supervisor immediately.
• Coordinate the closing process by confirming CTC status, scheduling the signing appointment, ensuring the Closing Disclosure is issued with the required three-business-day waiting period, and confirming right of rescission notices are delivered to all vested parties.
• Complete the final pre-funding checklist — including final VOE, title update, rescission expiration confirmation, and closing package completeness review — before issuing the funding authorization.
• Maintain regular, professional, and member-centric communication with the loan officer and member throughout the loan lifecycle, providing proactive updates at every stage transition without waiting for inbound inquiries.
• Document all member and LO interactions in Encompass with date, time, and a clear summary of the communication and any commitments made.
• Detail oriented with a strong focus on quality. Meets monthly performance goals including production, quality, and member satisfaction
• Ability to process standard product offerings while verifying accuracy and adherence to guidelines of all documents required to…