Implementation Specialist

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* Title:

Implementation Specialist
**** Work Mode:
** Fully remote**| Location/Supporting:
** Lakewood Ranch, FL or Longwood, FL**|

Experience:

** 3-5 years Payroll / HRIS / Implementation experience required      

* Please note:

If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit:
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* About the Role:

** The Implementation Specialist (IS) is responsible for configuring, testing, and delivering Payroll Office of America (POA) products and services for new and existing clients utilizing the UKG Ready platform. This role partners closely with Sales and internal teams to ensure a high‑quality implementation experience, including data integrity, client training, and successful product adoption. The Implementation Specialist will also perform other duties as assigned by the Implementation Manager.

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* Key Responsibilities:

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* ** Client implementation:
** Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions within the UKG Ready platform for new and transitioning clients.
** Sales collaboration:
** Work closely with Sales partners to support seamless client hand‑offs and deliver a positive, consultative implementation experience.
** Client hand‑off meetings:
** Schedule and attend client hand‑off meetings to confirm implementation scope, timelines, and expectations.
** Data integrity:
** Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance. Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team.
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* Collaboration:

** Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues. Continuously improve professional skills by actively participating in internal and external development opportunities.
** Ideal Candidate

Qualifications:

** Bachelor’s Degree preferred (equivalent experience considered in lieu of degree) 3–5 years of Payroll, HRIS, or client implementation / onboarding experience

Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms; in a SaaS Payroll / HRIS / TLM environment

Employee Benefits configuration and enrollment experience Ability to successfully import, validate, and analyze client data within Payroll/HRIS systems

Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits Advanced Microsoft Excel proficiency, including functions and formulas

Excellent written and verbal communication skills Strong analytical, organizational, and problem‑solving skills Detail‑oriented with the ability to manage multiple implementations and deadlines Ability to work effectively both independently and within a collaborative team environment    
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* What We Offer:

** Company-paid health insurance 401K with employer match Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.

S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit
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