Information Technology Support Technician

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing is seeking an Information Technology Support Professional with a proven ability to support enterprise computing systems in a challenging, high-tempo, dynamic work environment. Our Information Technology team members work directly alongside program engineering teams to drive mission success and deliver best-in-class solutions to our government and commercial customers. The chosen candidate will be expected to be a self-starter, able to work as part of a larger team and adapt to evolving mission requirements.

• Provide Tier-1 and Tier-2 Information Technology computing support for Nightwing enterprise users.
• Support Windows 11 Operating System and Microsoft 365 user applications.
• Diagnose basic network connectivity issues (Wi-Fi, VPN, Ethernet).
• Perform basic account management using Active Directory, Azure AD and Okta.
• Provision, Install, Configure, and Troubleshoot hardware and software using Microsoft Intune.
• Maintain documentation and manage trouble tickets using Atlassian Confluence and Jira Service Management.

• 3+ years of applicable experience delivering IT support in a corporate network environment.
• Proficiency and knowledge of Windows 10/11 Operating Systems.
• Proficiency and knowledge of Microsoft 365 Applications (Outlook, Office, One Drive, SharePoint, etc.).
• Ability to diagnose and resolve computing hardware, network and peripherals issues.
• Solid understanding of TCP/IP, DNS, DHCP, and network fundamentals.
• Knowledge of network print services, printer hardware installation and troubleshooting.
• Strong verbal and written communication skills with ability to present concepts to both technical and non-technical audiences.

• Ability to support Linux Operating Systems.
• Ability to perform task automation via scripting (Ansible, Power Shell, Python, etc.).
• Basic understanding of cybersecurity best practices.
• Experience supporting Audiovisual and Video Teleconferencing systems.
• Experience with mobile device management (MDM) platforms.

Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.