Retail Store Manager

Mission Statement

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

The Retail Store Manager of Sunnyside
* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside
* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Manager, you will have:

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving.
• Skills in interviewing, talent selection and performance management of hourly and salary team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
• You enjoy people. Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You inspire others. You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team.
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

People Management:

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
• Motivate and inspire the dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
• Partner with Human Resources to resolve employee relations issues.
• Ensure employees are knowledgeable and coached to navigate any regulatory changes.
• Ensure a clean and safe environment for employees and customers.

Sales & Operational Excellence:

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT.
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
• Identify business and competitor risks; analyze metrics to help increase market share.
• Support outreach efforts/community…