Collections Specialist Job in Palm Beach Gardens, FL

Collections Specialist

We are looking for a dependable Collections Specialist to support accounts receivable activities for a Contract position based in Palm Beach Gardens, Florida. In this role, you will take ownership of customer accounts, communicate directly with clients regarding outstanding balances, and help improve cash flow through timely follow-up and issue resolution. The ideal candidate brings a detail-oriented approach to collections conversations, strong organization, and the ability to work effectively in a fast-paced, performance-driven environment.

Responsibilities:

• Oversee a designated group of customer accounts and drive timely collection efforts to reduce outstanding receivables.
• Conduct consistent outbound outreach to customers regarding overdue invoices, payment commitments, and unresolved account balances.
• Investigate billing discrepancies, deductions, short payments, and disputed charges to support prompt resolution.
• Maintain detailed and accurate records of collection activity, customer communication, and account updates in internal systems.
• Review aging reports regularly and determine collection priorities based on risk, balance status, and payment history.
• Partner with sales, customer service, and other internal teams to remove barriers to payment and address account concerns.
• Identify accounts that present elevated credit risk and escalate issues when additional review or action is needed.
• Evaluate orders with credit holds and provide informed recommendations based on account standing and payment behavior.
• Contribute to department performance targets related to call volume, recovery results, and reduction of past-due balances.
• Assist with process improvements and additional finance-related projects as business needs arise.