Collections Specialist

Description We are looking for a Collections Specialist to join a team in a contract-to-permanent capacity. This position focuses on recovering outstanding balances, supporting customers with billing-related inquiries, and maintaining accurate account records throughout the collection process. The ideal candidate is organized, attentive in customer interactions, and comfortable balancing account follow-up with administrative documentation in a structured onsite environment.

Responsibilities:

- Contact customers regarding past-due balances and work toward timely repayment through full payment or structured installment arrangements.

- Respond to customer questions related to account status, billing concerns, and payment expectations with clarity and courtesy.

- Investigate account information using available research tools such as credit data, public records, postal resources, and online searches to support collection efforts.

- Maintain complete and accurate records of account activity, customer communications, and funds received within the company tracking system.

- Address billing disputes and service-related concerns by identifying issues, clarifying details, and helping move accounts toward resolution.

- Prepare, organize, and manage correspondence, including filing documents, answering written inquiries, and sending requested or missing paperwork.

- Monitor unpaid accounts and provide regular updates on collection activity, repayment progress, and outstanding balances.

- Follow company compliance standards and collection procedures throughout all customer interactions and account handling. Requirements - Experience supporting commercial and/or consumer collections activities.

- Working knowledge of collection practices, account follow-up procedures, and billing recovery workflows.

- Ability to negotiate payment arrangements while maintaining a detail-oriented customer experience.

- Strong written and verbal communication skills for handling customer inquiries and documentation.

- Proficiency in maintaining detailed account notes and tracking payment activity accurately.

- Comfortable performing research across multiple sources to locate or verify customer and account information.

- Strong organizational skills with the ability to manage clerical tasks and correspondence efficiently.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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