Dispatch Coordinator

Dispatch Coordinator

As a Dispatch Coordinator at Walker Property Services, LLC, you'll play a vital role in ensuring that our facility maintenance operations run smoothly and efficiently for our Fortune 500 clients. You'll be the linchpin in our communication network, coordinating schedules, and dispatching our skilled technicians to meet the demands of our retail and commercial property clients. Our commitment to exceptional service drives everything we do, and you'll be at the heart of this mission, helping us maintain our reputation for excellence.

Joining our team means stepping into an environment that values growth, development, and collaboration. At Walker Property Services, LLC, we believe in empowering our team members to reach their full potential, offering opportunities for career advancement and professional development. Our inclusive culture and competitive compensation package are designed to ensure you feel valued and motivated. If you're ready to make an impact and thrive in a dynamic, supportive setting, we invite you to apply and become an integral part of our success story.

• Answer incoming calls and emails from clients reporting facility issues
• Create work orders with a high level of accuracy and urgency
• Taking detailed notes on every call
• Dispatch the appropriate technician or vendor based on trade, availability, and geography
• Monitor progress, troubleshoot delays, and escalate issues when needed
• Maintain regular contact with clients and vendors to ensure clear communication
• Confirm resolution and satisfaction before closing out any job
• Document quality concerns and assist with continuous service improvement efforts
• Participate in team huddles, process improvement discussions, and quality reviews
• Project Management from inception to job completion

• Experience in dispatching or coordinating roles, preferably within facility maintenance or a related field
• Ability to manage multiple tasks simultaneously while maintaining attention to detail and accuracy
• Proven track record of effective communication with clients, vendors, and internal teams
• Strong organizational skills to coordinate schedules and manage project timelines efficiently
• Proficiency in using dispatch software and other relevant technology tools
• Ability to troubleshoot issues and escalate them appropriately to ensure timely resolution
• Experience in documenting processes and contributing to continuous improvement initiatives is a plus

Compensation $15 - $18 hourly About Walker Property Services, LLC

Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.