Instructional Designer

Training And Adoption Lead

The Training And Adoption Lead is responsible for designing, developing, and delivering the learning and performance support program for the updated Software Development Life Cycle (SDLC). This role translates approved processes into practical, role-based learning experiences that enable employees to successfully perform their responsibilities. The position oversees training needs analysis, curriculum development, learning materials, delivery, proficiency assessments, go-live support, and post-launch adoption activities.

Key Responsibilities

• Conduct training needs analyses using future-state processes, stakeholder impacts, and role responsibilities.
• Develop role-to-training matrices, curriculum plans, learning objectives, course sequencing, prerequisites, and delivery strategies.
• Create SDLC training materials, including:
• Handbooks
• Facilitator guides
• Participant guides
• Job aids
• Checklists
• Process walkthroughs
• Develop instructional videos, demonstrations, recorded sessions, microlearning modules, and scenario-based learning materials.
• Design and deliver instructor-led, virtual, self-paced, and blended learning solutions.
• Create knowledge checks, proficiency assessments, practice exercises, and course evaluations.
• Coordinate subject matter expert (SME) reviews, testing, approvals, publication, and version control.
• Pilot training with representative users and incorporate feedback into final training materials.
• Develop train-the-trainer resources and manager reinforcement materials.
• Manage go-live support activities, including:
• Office hours
• Microsoft Teams support
• Question triage
• Escalation management
• FAQs
• Knowledge articles
• Track training metrics, including enrollment, completion rates, assessment scores, learner confidence, support trends, and adoption indicators.
• Coordinate training logistics, including environments, system access, scheduling, enrollment, facilitator coordination, and delivery planning.
• Define proficiency standards, remediation plans, exemption/equivalency rules, and required acknowledgements where applicable.
• Integrate SDLC training into new hire, contractor, vendor, and refresher training programs.
• Ensure learning materials comply with accessibility, localization, reporting, and data retention requirements.
• Transition training assets and support processes to long-term business owners after implementation.