Learning and Development Coordinator

As a member of the HR Shared Services Team supporting learning initiatives, the HR Operations Specialist - Learning and Development position plays a key role in supporting the administration of learning and development programs across the organization. You will be the operational force behind our employee development programs. As a Learning Operations Specialist, you are responsible for managing course setup, LMS administration, and performance review cycles that strengthen our people's growth journey.

Key Responsibilities

Administer Learning Management System (LMS), ensuring accurate data entry, course assignments, and reporting.
Maintain training records and ensure compliance with regulatory and internal requirements.
Generate and analyze L&D metrics to assess program effectiveness and identify improvement opportunities.
Manage scheduling, communications, and participant tracking for L&D events.
Manage the operational aspects of the annual and mid-year performance review cycles.
Monitor completion rates and follow up with stakeholders to ensure timely submissions.
Support the full employee lifecycle - from onboarding to offboarding - by ensuring data accuracy, compliance, and efficient processing of HR transactions.
Provide guidance and support to employees and managers regarding training resources and career development tools.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field.
3+ years of experience in HR operations, preferably with a focus on learning and development.
Proficiency in LMS platforms (e.g., Dayforce, Workday, Oracle HCM).
Strong analytical skills and experience with Excel, Power BI, or similar tools.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

Familiarity with SCORM/AICC course management.
Project management experience.