Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems.

Responsibilities:

- Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization.

- Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications.

- Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users.

- Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs.

- Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies.

- Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details.

- Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible.

- Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness. Requirements - Experience providing desktop or help desk support in a detail-oriented business environment.

- Working knowledge of Microsoft Windows 10 and general Microsoft Windows troubleshooting practices.

- Familiarity with Active Directory for user account support, password resets, and access-related tasks.

- Ability to troubleshoot common hardware, software, and peripheral issues with minimal supervision.

- Experience using a service desk or ticket management system to track and resolve support requests.

- Understanding of Windows and macOS support principles in a mixed-device environment.

- Strong customer service and communication skills with the ability to assist users in a clear and detail-oriented manner. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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