Job Description & How to Apply Below
About Us
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box.
Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
The Store Manager is responsible to provide support with the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience, per below requirements and expectations:
Specific Responsibilities Would Include
SALES GENERATION:
Meet or exceed sales goalsContinuously motivate sales staff to meet assigned sales and productivity goalsSupport the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize salesDemonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledgeDemonstrate sales leadership for staff by playing an active role on the selling floorCollaborate with the Area Manager and VP of Stores to identify marketing opportunities to support salesWork with the Retail Operations and Marketing teams to develop events/incentives that will continue to grow customer base, with a particular emphasis on building the local marketCUSTOMER SERVICE:
Ensure all associates provide the highest level of customer service to achieve World Class Service standards.Ensure staff maintains constant client communication through utilizing their client books and client databaseResolve all client problems and complaints quickly and effectivelyAssist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandiseEmpower associates to make decisions in the customer's best interest that also support the Company's philosophyOPERATIONS:
Ensure facility maintenance, presentation and organizationEnsure cash control procedures are properly followed including: bank deposits, safe funds and petty cashControl store expenses and maintain budgets, continually striving to reduce costsEnsure deliveries are properly processed in a timely mannerMonitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and proceduresMeet inventory accuracy and shrink requirementsEnsure staff is trained in all areas of appropriate register usage and maintenanceUnderstands and properly execute all management register functionsSupport, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communicationBuild and maintain good communication with members of corporate office, regional office, mall office and other storesExhibit proficiency in computer programs used by the Company including:
Word, Excel, OutlookVISUAL MERCHANDISING:
Maintain all merchandising directives and ensure execution of effective merchandising strategiesPartner with logistics, product teams and supervisor to ensure appropriate assortment for the storeEnsure the selling floor is neat, clean, organized and reflects the correct visual image at all timesEnsure presentation of all displays, fixtures and all visual areas are reflective of current visual directionIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to the corporate retail team in order to support the business goalOur Best Fit Candidate Would Have
Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance.Developmental and…
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