Retail Sales Associate Part Time

Overview

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:
  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

* Eligibility requirements vary by position.

(Friday and Saturday between 3:25pm and 9:15pm and Sunday between 2:30pm and 8:00pm)

Responsible for executing Acquisition 365, renewing, upgrading, and cross‑selling BJ's Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service.

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address any concerns and to escalate any issues as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and de‑escalate member concerns.
• Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate – GAA).
• Maintain a firm, fast, friendly, full, fresh, clean brand image.
• Work mandatorily with compulsory mandatory duty to maintain all club standards daily.
• Maintain visible accurate signage.
• Clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for the department.
• Convert potential members by actively pitching membership programs.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business‑established benchmarks and results.
• Exhibit clear understanding of all BJ's Membership options, including Co‑Brand credit card.
• Deliver superior customer service to members as a first‑line point of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look‑up and pick‑ups.
• Follow tax‑exempt/resale membership policies for retention processes, including monitoring renewals and status.
• Resolve Member concerns politely and timely. Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures, and perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function.

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Most of the time is spent in a fast‑paced retail environment, interacting with members and ensuring store excellence.