Planet Fitness - Member Services Representative - Part Time - Airport Commons

Member Services Representative

Location:

Palm Coast (Airport Commons), FL 5615 State Hwy 100 E, Palm Coast, FL 32164, United States of America

Pay: $14.00 - $14.50 per hour

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including: answering phones in a friendly manner; checking members into the system; taking prospective members on tours; signing up new members while calculating rates and monthly payment amounts; assisting the Club Manager in counting out the drawer as needed.
• Facilitate necessary updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of your shift, helping complete priority cleaning lists each day, performing walk‑around and bathroom checks periodically, and helping complete special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

• Continual standing and walking during the shift.
• Continual talking in person or on the phone during the shift.
• Occasionally lift up to 50 lbs.
• May encounter toxic chemicals during the shift.

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding member expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Taymax Group is an equal opportunity employer. We strive to foster an inclusive and diverse environment where we work toward a common goal of enhancing people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request.