Field Service Technician - Gainesville FL

Position Summary

The Field Service Technician provides on‑site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. The role supports point‑of‑sale (POS), pharmacy systems, networking equipment, and other in‑store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations.

• Travel between assigned CVS Pharmacy locations to provide on‑site technical support and maintenance.
• Deliver hands‑on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance.
• Install and integrate new technology in stores, including set‑up and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on‑site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross‑functional IT teams (help desk, network engineers, and software developers) to expedite issue resolution.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; track stock and place orders as needed.
• Participate in an on‑call rotation and respond to urgent service needs as required.

• Minimum 1 year of hands‑on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within the Gainesville, FL service area (must reside within the area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

• Technical certifications.
• Associate’s or technical degree.
• Previous field‑service technician experience.

High School Diploma or GED required.

Hourly rate: $18.50 – $35.29 (based on experience, education, geography, and other factors). Eligible for bonus, commission or short‑term incentive programs.

Eligibility for a comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and additional resources. Benefits information will be provided during the application process.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.