General Manager
Listed on 2026-07-31
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Management
General Management, Operations Management, Project & Program Management
Summary
Description:
The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission.
The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA
:
ExemptDirect reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities- Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
- Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers
- Develop, Focus and Motivate the Management team to consistently deliver the
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