Inventory Specialist

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

As an Omni Specialist
, you play a key role in delivering seamless, efficient omnichannel experiences that connect our customers to the products they need, when and how they want them.

With a primary focus on Ship-from-Store (SFS) and Omni Channel execution, you support daily operational excellence within the Pet Care Center (PCC). You ensure accurate picking, packing, shipping, and inventory flow while also supporting merchandise receiving, stocking, and customer service as needed. This role is ideal for someone who enjoys operational precision, teamwork, and problem-solving in a fast-paced environment.

What You'll Do

Pet First

• Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
• Adhere to and promote all safety, loss prevention, and operational procedures.
• Escalate issues or concerns appropriately to the Leader on Duty.

Foster the Fun

• Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
• Support customer interactions using Petco's selling model as needed.
• Contribute to a collaborative, inclusive team culture focused on shared success.

Let's Go!

• Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
• Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
• Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
• Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
• Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
• Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
• Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
• Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
• Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
• Support special projects and additional operational tasks as assigned.

Key Responsibilities

Omni Channel & Operations

• Ensure accurate, timely execution of SFS and Omni Channel processes.
• Maintain operational standards across backroom and sales floor environments.
• Support inventory accuracy, replenishment, and merchandise presentation.
• Follow all policies, procedures, and safety standards.

Customer Experience

• Process register transactions accurately and efficiently when supporting the sales floor.
• Deliver a positive customer experience through professionalism and teamwork.

What Success Looks Like

• High school diploma or GED required, or equivalent work experience.
• Strong attention to detail and organizational skills.
• Basic math proficiency and above-average communication skills.
• Ability to follow processes while applying sound judgment when needed.
• Strong teamwork and problem-solving skills.
• Genuine interest in animals and their care preferred.

What You Bring

Experience & Skills

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.

• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50…