Retail Sales Associate Part Time

Job Summary

Friday and Saturday between 3:45pm and 9:15pm, Sunday between 7:45am and 1:30pm. Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs, and managing merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service.

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and the Co‑Brand credit card.
• Delivers superior customer service to Members by serving as a first‑line point‑of‑contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look‑up, and pick‑ups.
• Follows tax‑exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status.
• Resolves Member concerns in a courteous and timely manner; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains regular, predictable, full attendance.

• Prior front‑line/customer service or previous sales experience preferred.
• Results‑driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Most of the time is spent frequently remaining in a stationary position on hard surfaces. May need to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds; may require lifting and moving heavy or awkward objects more than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.

May have occasional contact with cleaning agents.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
• * Eligibility requirements vary by position.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. The pay range for this position is starting from $16.50. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.