Field Service Technician - Pensacola FL

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

• Delivers technical support to field employees, assisting with resolving issues related to point‑of‑sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.

Field Service Technician must be available On‑Call 24 hours. Seeking someone interested in working a minimum of 40 hours a week. This position provides you with a company car and company phone.

• 1+ years of hands‑on experience with troubleshooting hardware, maintenance and repairs.
• Valid Driver’s License with no major violations.
• Willingness to drive between CVS locations within Pensacola FL area (Reside in the territory supported).
• Available to work days, nights, weekends, holidays.
• Ability to lift 75lbs+ and occasionally work on a ladder.

• Technical Certifications or Technical Degree.
• Previous field service technician work.
• Education:
  
  High School diploma or GED is required.

Pay range: $18.50 – $35.29 per hour. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.