Outreach Specialist, Basic Needs Center (Bilingual) + Eligibility List

Under the direction of the Director/Coordinator, schedule and perform specialized duties related to outreach, recruitment, application, admissions, registration, financial aid, and other program services; provide work direction in related areas to assigned staff/student assistants. Provide general information and guidance to campus staff and general public regarding college policies procedures, and programs; prepare and maintain a variety of statistical records and reports related to assignment;

communicate clearly and concisely, both orally and in writing in English and Spanish; and perform general clerical duties.

• 1. Provide detailed information and make appropriate referrals to current and potential students regarding College regulations, admissions, financial aid, residency requirements, and student support services available on campus and in the community.
• 2. Assist students in completing admissions and financial aid applications; and to utilize the College’s electronic and phone registration systems.
• 3. Provide general information to students and community members regarding the availability of specific majors, certificate programs, two- and four-year degree programs, and financial aid and scholarship opportunities.
• 4. Organize, schedule, and conduct outreach and recruitment activities at high schools, community agencies, and on and off campus sites; including conducting large and small group presentations. Arrange transportation, facilities, and refreshments as appropriate.
• 5. Represent the College and its related programs at various meetings, conferences, and community events as assigned.
• 6. Assist in the planning, scheduling, and delivery of orientation sessions, application and financial aid workshops, and campus tours.
• 7. Prepare and maintain a variety of files and records related to services and activities; maintain student records and documentation to ensure accurate tracking of progress; assist in compiling and entering data and preparing comprehensive reports.
• 8. Assist in designing, preparing, and distributing outreach materials; including using computer graphics software and maintaining Web pages.
• 9. Establish and maintain cooperative working relationships and good customer service with students, staff, faculty, and the general public.
• 10. Perform general clerical work; prepare a variety of documents and forms; answer telephones; greet students, staff, faculty, and general public; and schedule appointments.
• 11. Assign, train, supervise, and review the work of assigned student workers.
• 12. Attend and participate in professional development activities as assigned.
• 13. Perform related duties as required.

Any combination equivalent to an two years of college-level coursework with a "C" or better; two (2) years of increasingly responsible work experience including marketing in an educational setting or student service area; communicate clearly and concisely, both orally and in writing in English and in Spanish.

Valid California driver's license and must have an acceptable driving record and qualify for insurability by the District's insurance carrier to drive District or personal vehicle to various locations.

Knowledge of:
Mission, goals, and objectives of the college and its programs; district policies and procedures regarding outreach, recruitment, admissions, registration, financial aid and other program services; available institutional and community resources; public speaking and presentation techniques; applicable district, state and federal laws and regulations; confidentiality rules and procedures, especially with regard to FERPA; data collection and basic research principles and practices;

record keeping techniques; telephone techniques and professional etiquette; diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students; modern office practices, procedures, and equipment including computers and applicable software applications such as word processing, spreadsheets, e-mail, and databases; interpersonal skills using tact, patience, and courtesy; principles and practices of providing training, work direction, and guidance to student workers;

correct English and Spanish usage, grammar, spelling, punctuation, and vocabulary.

Perform a wide variety of specialized duties related to the outreach, recruitment, admissions, registration, financial aid and other related program services; prepare and give oral presentations to current and potential students and other members of the public at high schools and other community locations; understand, interpret, and follow direction related to administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances;

respond to requests and inquiries from students, staff, or the general public and provide appropriate referrals; develop and maintain appropriate outreach materials; maintain current…