Information Technology Technician I​/II

The City of Palm Desert provides exemplary and sustainable services, amenities and programs for the benefit of the local and surrounding communities. When you interact with a City employee, you will find our collaborative, driven and efficient staff working together to provide strategic solutions for the community and each other. We are a city focused on external and internal customer service and try to find a way to say “yes,” while not compromising the City’s or our own integrity.

Our efforts are guided by our core values:

• Integrity
• Stewardship
• Service
• Community
• Innovation
• Teamwork

Our employees are passionate about innovation, collaboration and growth, which is supported by the City’s Council and Executive Team. We are an environment that thrives on making changes, pivoting quickly, and is full of movers and shakers. We are constantly striving to improve processes and better our approach so that we can better support the needs of the City. If you have growth mindset and find change exciting, the City of Palm Desert may be your ideal working environment!

Are you passionate about technology and helping others? Join our team as an Information Technology Technician I/II and help keep the City's technology running smoothly. We are seeking a skilled and service-oriented professional who enjoys troubleshooting technical issues, supporting users, and assisting in the maintenance of the technology infrastructure that supports essential public services in a collaborative environment.

Appointment to this position is expected to fall within the salary range of $69,410 to $84,386
; however, the final amount will be carefully determined based on the candidate’s knowledge, skills, qualifications, and an evaluation of internal equity within the organization. Exceptional candidates with highly relevant experience and credentials may be considered for compensation above the anticipated hiring range.

Under immediate (I) or general (II) supervision, assists in the development, testing, implementation, maintenance, and modification of less complex information systems supporting City of Palm Desert operations. Provides routine hardware and software technical support to end users in the daily operation of systems of limited scope and complexity. Maintains system and procedural documentation; monitors and tracks data processing costs; may provide technical direction to clerical or support staff;

and performs related duties as assigned.

Receives supervision from supervisory or management staff. Does not directly or indirectly supervise other employees but may provide technical direction and training to less experienced staff.

This is the entry-level classification in the Information Technology Technician series. Initially under close supervision, incumbents perform routine to moderately complex technical duties related to the support, maintenance, and operation of the City’s computer systems, network infrastructure, and related technology resources. Work requires the application of established policies, procedures, standards, and best practices, and may involve assisting users with hardware, software, network connectivity, and system access issues.

As experience is gained, incumbents receive increasingly complex assignments and greater responsibility, and the level of supervision and review decreases as the employee demonstrates the ability to perform duties with increasing independence. Incumbents are expected to exercise limited discretion and judgment within established guidelines and procedures when diagnosing problems, determining appropriate solutions, and prioritizing assigned work. Work is reviewed for accuracy, completeness, and adherence to City standards.

This is the journey-level classification in the Information Technology Technician series. Incumbents perform the full range of technical duties related to the installation, configuration, maintenance, troubleshooting, and support of the City’s computer systems, network infrastructure, software applications, and related technology environments.…