Director, Center Management

Braille Institute Coachella Valley Center, 75-105 Merle Drive, Palm Desert, California, United States of America

Posted Monday, March 9, 2026 at 10:00 AM

Location:
Palm Desert, California

THE OPPORTUNITY

Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities.

Through our  strategic planning process, we identified the next generation opportunities to advance critical initiatives in areas such as customer research; the expansion and transformation of current programs and services; the development of new nationally and internationally accessible programs; the creation of dynamic new strategic partnerships; and the alignment of our mission, strategy, and resources.

Join us in embracing technology and innovation as we shape the future of accessibility and positively transform the lives of those with vision loss.

JOB DESCRIPTION

Submit a cover letter addressed to:
Lisa Jimenez

GENERAL EXPECTATIONS: All employees within Braille Institute of America are expected to support the organization’s mission, vision, and values, work cooperatively with others, contribute to the positive morale of the department/center and be a respected representative of the organization.

Job Summary: Responsible for oversight of all daily administration of a specific office location or locations within a designated area or community. Ensures the successful execution of assigned site-based and community-based programs and services, with a strategic focus on coordinating with local partners.

Responsible for managing direct and indirect reporting team members, building and promoting team culture, and managing the budget for the assigned area/region. Responsible for facilitating the successful execution of programs, policies, and procedures in the assigned location. Responsible for effective collaboration with support departments across the organization and developing all human resources assigned to the location.

GRADE LEVEL CONSIDERATIONS:

The scope and complexity of the role will determine the wage grade for each center role taking into consideration factors such as, but not limited to, number of center employees directly or indirectly supervised, size of budget, number of functions reporting to the role, leased versus owned space, and degree of external impact and influence.

In general, the following grade level guidelines apply:

Level II: May be responsible for a single small or mid-size center with more than 15 team members, have responsibility for more than one center in two separate locations, and/or have cross-organizational responsibilities. Centers may be leased or owned and may have internally managed oversight for facilities at some operational level.

Incumbents at this level and above will have cross-organizational responsibilities such as leading process, improvement initiatives, or collaborating with others beyond their immediate centers to achieve results. This may include leading organization-wide initiatives, for example, creating and leading pilot projects.

The degree of external impact and influence is moderate to high based on the community's activities and the incumbent's capabilities. Outreach, Development, and other resources may be co-located at the center. May report to the Vice President, Programs and Services, or to the Director, Center Management III.

JOB DUTIES AND RESPONSIBILITIES:

Essential Duties and Responsibilities:

Center Operations:

• Directs the operations of a center relying upon a combination of internal resources and external contracted resources to ensure safe and orderly operations exist.
• Working closely with Facilities ensuring the safety and maintenance of facilities, including buildings, grounds, and vehicles. Assures compliance with rules, regulations, documentation, and safety requirements for facilities and vehicles.
• Ensures maintenance of accurate and timely record keeping for the center, including donation receipts, deposits, and acknowledgment of donated funds. Prepares and submits progress reports and statistics to management for review.
• Checks and approves invoices, purchases, expense reports, team time and attendance.
• Collaborates with the Vice President of Programs and Services in developing and monitoring center budget(s), goals, objectives and strategic plans. Communicates goals, objectives and plans to direct and indirect team members.
• May assist the auxiliary with local issues or needs, including providing meeting time and space at the center, reaching out to the local community and providing staff resources to help during an event.
• Identifies opportunities to maximize the use of center space and resources through events, rentals, and other revenue generating activities.

Public and Community Relations:

• Acts as the primary local contact point for all external constituencies including chambers of commerce,…