Member Specialist

Position Summary

This role is responsible for providing member services, maintaining the checkout area, resolving member issues, promoting products, guiding members on technology, processing transactions, and ensuring safety and security.

• Provide member service and support to members regarding self‑service technology.
• Maintain the checkout area and process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures.
• Resolve member issues and concerns, and promote Sam's Club products and services.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps and handling merchandise safely.
• Correct and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify membership cards, and assist members with purchasing decisions and transporting items.
• Zone the area, arrange and organize merchandise, and identify shrink and damage.
• Maintain a safe shopping environment by observing and communicating potential criminal activity according to company policies.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures.
• Assist with the training of Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new programs rollout training, and provide continuous learning and process improvement opportunities.
• Ensure the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and related action plans.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; determine and recommend ways to address improvement opportunities; and adapt to change, difficulties, and feedback.

• Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity: maintain and promote the highest standards of integrity, ethics and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: act in a selfless manner; be consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: deliver results while putting the customer first; make decisions based on reliable information; balance short‑ and long‑term priorities; consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, voting, and PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense…