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Customer Experience Lead - Omnichannel & Front-End Ops
Job in
Palm Desert, Riverside County, California, 92261, USA
Listed on 2026-07-18
Listing for:
Michaels
Full Time
position Listed on 2026-07-18
Job specializations:
-
Retail
Retail Associate/ Customer Service -
Customer Service/HelpDesk
Retail Associate/ Customer Service
Job Description & How to Apply Below
The Michaels store in Palm Desert, CA is seeking a motivated leader to oversee front-end operations, deliver a customer-centric shopping experience, and drive omnichannel processes. You will mentor the customer experience team, track KPIs, and ensure SOP compliance.
Key duties include shrink/safety programs, cash handling, truck unloading, and in-store events coordination, all while upholding Michaels’ standards and values for a welcoming customer environment.
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