Personal Shopper Lead - Sam's

Sam's Club # Monterey Ave, Palm Desert, CA

Full time. Shifts may vary.

Hourly wage range: $23.00 - $31.00 per hour*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials, and reporting unsafe situations to management. Supports the Sam's Club e‑commerce plan in the club by overseeing operations of the e‑commerce programs, auditing online customer feedback, resolving customer complaints, escalating unresolved issues to management, and identifying trends.

Supervises associates supporting the e‑commerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e‑commerce pickup location. Executes the Sam's Club Pickup plan and processes in the club, updates club operations with key performance indicators, audits customer orders, ensures equipment is available, and maintains awareness of the club pickup strategy and execution goals.

Tours the club to evaluate CPU performance, trains and provides resources to meet associate needs, evaluates performance and processes, determines impact on the club, and supports development of new metrics. Supports projects to improve CPU efficiencies using key performance indicators and leadership insight, models appropriate picking and loading, executes process improvement projects, evaluates the execution of program plans and projects, identifies gaps, implements solutions to improve process productivity and quality, and communicates with others to ensure Sam's Club Pickup is properly staffed.

Provides member service by acknowledging members, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, and identifying shrink and damages.

• Respect the Individual:
  Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Respect the Individual:
  Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping develop and mentor others, recognizing others' contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart's values, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world.
• Act with Integrity:
  Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members:
  Delivers results while putting the customer first, makes decisions based on reliable information,…