Retail Specialist

• Base Pay $18.00 - $19.00 / Hour
• Employee Type Part Time Non-Exempt

Description

Overview:

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor.

Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction, Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe Store Management Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Exhibitexcellencefloorpresencebyfollowingcustomerstandards,productplacementandtime management.
• Prioritizesproductknowledgeasamaincomponentofserviceandactivelyengagesinallstore trainings to ensure continued and ongoing education as it relates to product and service.

• Workproductivelywithintheteambyandtakeinitiativetoworkwithotherstowardsacommon, collaborative goal.
• Activelyseekoutdevelopmentopportunitiestolearnand grow.

• Leadwithstrongcommunicationskills,bothwrittenand verbal.
• Possessesexcellentcommunicationskills,effectivelycompletesprojects,and consistently follows up with tasks and service.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solving skills.
• Communicatesstoreandcompanyinformation/directivestopeerswhen needed.
• Activelyparticipatesindailydepartmentandstore meetings.

• Assisttheteaminshippingandreceivingprocessandcompleteshipmentturnaround process, as and when needed.
• Ensurethatalltasksarecompletedandsupportthatallbackstockareasarecleanand organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for thecustomerwhilemaintainingaccuracytoadheretoalloperationalcomplianceandtasks.
• EnsurecompliancewithallBCC,Stateand City regulations.
• Ensurecompliancewith Companyemergencyandsafetyprocedurestoprotectemployees and customers from accidents and incidents.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Regularattendanceandpunctualityare essential

• Ensureaneat,clean,andorganizedstore environment.
• Exhibitexcellentknowledgeregardingcurrentproductandtrend awareness.
• Supportthestoreteambyassistinginmerchandisinganddisplayproductsas needed.

• Adaptstochangesrequiredbythe business.
• Actsprofessionallyandwithintegrityprovidingopen,honest,and constructive feedback.
• Makesfast,smart decisions,takesinitiativeandcalculatedriskstoimprovepersonaland Store performance.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsare met.
• Communicateseffectivelytoall levels.
• Developspartnershipswithintheteamtoenablebusiness success.
• Workswellwith others.

• Mustbe
  21+years old.
• Qualifiedcandidatesshouldhaveaminimumof1-yearexperienceincustomerserviceinaretail environment.
• Mustpassafederalbackgroundcheckvia Livescanincertain markets.
• B.A.preferred,butexperienceis paramount.
• Experienceworkinginahighlyregulatedbusinessesis desirable.
• Usessoundjudgmentwhenmaking decisions.
• Assumesotherdutiesassignedby supervisor.
• Exhibitsstrongleadershipskillsamongstpeersandhaveconfidencecommunicatingatthestore level.
• Upholdexcellentcustomerserviceskillsandaserviceorientated culture.
• Achievestatisticalresults(sales, shrinkage).
• Previousretailexperience preferred.
• Previouscannabisexperience preferred.

• Thisjoboperatesinaprofessionalcannabisstore environment.
• Thisroleroutinelyusesstandardofficeandstoreequipmentsuchascomputers,phones,printers, POS.

Physical Demands:

• Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehands or feet, reach with hands and arms, and required to lift a min of 50lbs.

• Thisisaparttimeorfull-timenon-exempthourlypositionwhichreportstostore leadership.

• Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development.

• Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof activities, duties or responsibilities that are a requirement of the employee for this job.
• Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice.