Accounting Membership Coordinator

Position Summary

Provides support for membership accounting, sales, and servicing of existing members. Frequently communicates with members in-person and via email. Handles new member account setup and performs office reception duties, clerical work, and phone support for the Accounting Rental Pool and Membership Department.

• Responsible for member billing of dues and initiation fees, inquiries, monthly statements, and posting membership payments.
• Run credit reports for new membership applications.
• Assist in creating new member files in SMS and edit member information as needed including cancellations, new credit card updates, etc.
• Post membership dues for all membership types.
• Post referral fees for new memberships.
• Set up and post recurring membership charges for miscellaneous charges, such as cable, telephone lines, etc.
• Contact delinquent members and file a lien if necessary.
• Assist new members with access to the members portal.
• Answer incoming calls to the membership accounting office and handle member needs regarding billing and any membership inquiries; refer new member inquiries to the Director of PR & Membership.
• Assist the membership coordinator (Membership office) if needed.
• Operate key office equipment including but not limited to computer, fax machine, and copier.
• Maintain a complete understanding of membership categories, sales processes, and new member enrollment processes.
• Review Member Portal to help better respond to members.

• Assist in the preparation of monthly membership reports for the Board of Governors.
• Maintain flexibility to take on new and different tasks as directed by the Director.
• Incorporate safe work practices into job performance.
• Attend member functions when requested to co-host, assist members, check in members, etc.
• Attend staff meetings.

Bachelor’s Degree (BS or BA) or equivalent; or 2 years related experience and/or training; or an equivalent combination of education and experience.

• Excellent written and verbal communication skills.
• Read and interpret documents in English such as safety rules, operating and maintenance instructions, procedural manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, and style.
• Ability to speak effectively before groups such as members, guests or staff members.

• Apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare reports.
• Read and interpret business records and statistical reports.
• Make business decisions based on reports and similar facts, as well as on experience and personal opinions.

• Must have sufficient computer/tech skills to use, proficiently, all Salamander Hospitality‑issued software programs including but not limited to Microsoft Word, PowerPoint, Excel, Springer Mill Property Management system (training provided).
• Social media platforms:
  Facebook, Instagram, Twitter.
• Internet browser programs.
• Knowledge of e‑mail.
• Knowledge of basic photo taking, editing, resizing images, use of filters, etc.
• Ability to type accurately at least 50 words per minute.

• The physical demands described are representative of those that must be met to successfully perform the essential functions of this job.
• Regularly required to stand, walk; have manual dexterity to grasp and manipulate objects, reach with hands and arms; stoop, kneel, crouch; talk and hear.
• Occasionally lift and move up to 15 lbs.
• Ability to see differences in widths and lengths of lines such as those on graphs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Willingness to comply with all reasonable work instructions, company policies and departmental procedures, as well as proper requests or instructions given by your supervisor or other management personnel.