Production Document Specialist

Summary

The Production Document Specialist ("PDS") provides general administrative and clerical support for the operational production teams. The PDS will be responsible for managing documents received for processing and cataloging. Using proprietary programs and procedures, the PDS will organize, identify, image and log all original recordable documents, supporting documents and copies of recorded discharges that are provided by our partners, processors, and lenders through mail, fax and email.

The PDS will also manage mail received by the business, including sorting, distributing, and processing mail and packages. The PDS may also support other department projects related to the document management process.

• Receives and sorts mail and deliveries and notifies appropriate parties of such deliveries.
• Scans documents received through mail and uploads them to the appropriate file in the system to continue processing through the workflow.
• Manages outgoing mail and packages, serving as the site delivery service administrator, responsible for adding/removing employees and running reports.
• Coordinates with the postage vendor for the postage machine and system.
• Demonstrates an aptitude to understand various mortgage-related documents and how they relate to specific orders in the system.
• Navigates online land record indexes or makes phone calls to clerk's offices to obtain file-related information.
• Is proficient in all document recording processes, including e-recording platforms.
• Manages assigned tasks on a timely basis, prioritizing workload in order of importance.
• Provides miscellaneous administrative and office support.
• Participates in special projects as needed and requested.

• Has working knowledge of title and settlement services, as well as the corresponding documents used in real estate transactions.
• Knowledge of online land records and how to navigate those sites.
• Understanding of document recording procedures, and familiarity with e-recording platforms.
• Excellent organizational skills, attention to detail, and superior time management.
• Proficiency in Microsoft applications such as Excel, Word, and Outlook.
• Knowledge of and ability to operate office equipment such as copiers, fax machines, printers, phone systems, and scanners.
• Positive interaction with people on a daily basis.
• Punctual and reliable.

• High school graduate or higher.

• Minimum of 6 months experience in customer service or an administrative field.
• Some experience in the title or mortgage industry preferred.

• Covius offers an extensive benefits package for all employees, including medical, dental, vision, and 401(k).
• Compensation: $16.97-$19.47/hr.

Work is performed in a climate-controlled indoor administrative office setting. This position is 100% on site and cannot be performed remotely. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.

While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: close and distance required with ability to see objects in the presence of glare or bright lighting (e.g., computer screen).

Speech/Hearing: frequently interact with management, vendors, coworkers, industry constituents, clients and the public.