Building Supervisor Membership

Location

YMCA of the Suncoast – John Geigle Branch

$14.35/hr – $14.95/hr opportunity to increase to $15.10/hr upon completion of required training.

Nights and Weekends

The Building Supervisor is responsible for the general safety and security of the building. This includes responding to lightning notice appropriately, serving as the go‑to person for incidents (altercations, first‑line complaints, emergency situations), performing walkthroughs of the building with the lens of SMART and safety, and completing facility closing reports.

Upon hire, qualified candidates complete an internal training program within the first 60 days, providing an opportunity for possible promotion to the Membership Specialist position, which offers a higher rate of pay and expanded responsibilities.

The YMCA of the Suncoast seeks a meticulous Member Service professional to elevate customer service, greet members and guests, respond to general questions, assist with membership changes or transactions, and contribute to membership sales by giving tours, promoting memberships, and providing information about programs and events.

• Minimum age 17 years.
• High school graduate or equivalent required.
• College degree in Marketing or Communications preferred.
• At least one year of customer service experience required.
• Broad overview of the YMCA’s operations preferred.
• Upon hire: complete Intro to Y’s Cause & Culture, Ys Way to Service & Engagement, and I Hear You:
Service with CARE trainings.
• Within 60 days: meet criteria for Member Specialist I position, including Foundations of Listen First, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation, and  Skills Assessment.
• CPR, AED and First Aid certification preferred.

Excellent communication and interpersonal skills, personal computer and data entry knowledge, ability to type 30 words per minute and proficiency in Microsoft Office, organizational skills, and a positive attitude.

May need to lift and carry up to 30 lbs. Stand or sit for extended periods while using phone, computer and other equipment. Follow detailed instructions and maintain professionalism when dealing with members and co‑workers. Must possess auditory, visual and verbal abilities for communication and operation of standard office equipment.

• Complete all requirements of Member Specialist I Position within 60 days of hire.
• Build relationships with members and potential members.
• Create a warm and welcoming environment.
• Educate members and prospective members about YMCA services and further connect them to the YMCA.
• Introduce yourself to all members and learn each member’s name; introduce members to each other.
• Thank members for allowing us to serve them.
• Assist members and prospective members at the welcome desk.
• Receipting new memberships into Active.
• Enter financial and payment information into Active.
• Make Photo  for all YMCA facility members.
• Conduct tours of the facility to assess members’ needs.
• Follow up on tours conducted.
• Assist with reservations for all wellness center orientations.
• Handle all phone inquiries regarding membership and program information.
• Enter program registrations into Active through receipting.
• Assist members with program questions and inquiries.
• File all necessary paperwork as required.
• Perform various clerical duties.
• Help develop and participate in Member Appreciation/Retention activities.
• Assist with annual membership data audit.
• Maintain a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or violate the code of conduct.
• Keep supplies organized, maintain and clean the facility, and care for equipment.

• Inclusion
• Collaboration
• Communication and Influence
• Critical Thinking
• Emotional Maturity
• Functional Expertise
• EOE/DFWP

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S.