Dispatch Coordinator

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Full Time — Palm Harbor, FL

Requisition

Salary Range: $60,000.00 to $75,000.00 Annually

Position:
Dispatch Coordinator responsible for the efficient coordination and scheduling of service appointments for technicians. This role manages customer communications, optimizes technician routes, and resolves operational issues to ensure high levels of customer satisfaction and operational efficiency.

• Scheduling and Coordination: Schedule service appointments based on customer requests, service agreements, and priority levels; confirm appointment times with customers and provide updates on technician availability.
• Communication Hub: Serve as the primary point of contact for customers, technicians, and other departments regarding scheduling and service requests; communicate professionally through phone, email, chat, and in-person interactions.
• Resource Allocation: Assign and dispatch technicians based on location, skill set, and workload; optimize routes and schedules to maximize efficiency and minimize travel time.
• Customer Service: Maintain high levels of customer satisfaction by addressing scheduling changes, service delays, and inquiries promptly; uphold a positive and helpful attitude in all interactions.
• Problem-Solving: Resolve scheduling conflicts, emergency service requests, and other operational issues; collaborate with supervisors and technicians to find effective solutions.
• Team
  
  Collaboration:
  
  Work with service technicians, managers, and administrative staff to ensure seamless coordination; support field staff by relaying important information and adjusting schedules as needed.
• Professionalism and Conduct: Represent Sunrise Irrigation professionally; adhere to company policies, procedures, and ethical standards.
• Continuous Improvement: Identify opportunities for dispatch process improvements and participate in training to expand knowledge and skills.
• Performance Metrics: Meet or exceed goals related to service response times, scheduling accuracy, customer service metrics, and revenue-associated targets; strive for continuous improvement.
• Additional Problem-Solving: Use critical thinking to address customer issues and identify recurring problems for improvement.

• High School Diploma or GED.
• Authorized to work legally in the U.S.
• Proven experience in a dispatch or coordination role, preferably in a service-oriented environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in scheduling software and tools.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• A positive attitude and commitment to customer satisfaction.
• Service Titan experience (Preferred)

• Maintain a positive, professional attitude and represent Sunrise with pride.
• Demonstrate reliability, maturity, and discretion when handling information.
• Approach challenges with a growth mindset and openness to learning and process improvement.
• Communicate clearly, respectfully, and proactively with peers and leadership.
• Collaborate with other departments to ensure smooth operations and mutual success.
• Exhibit resourcefulness, ownership, and a team-oriented mindset.

• Base salary based on experience and qualifications.
• Annual performance bonus opportunity.
• Comprehensive benefits including health, dental, vision, 401(k) with match, paid time off, and company events that support a vibrant culture.

Sunrise Irrigation values professionalism, accuracy, and customer satisfaction. We offer a supportive and dynamic work environment with opportunities for professional growth and development. If you are dedicated and customer-focused with a passion for delivering excellent service, we encourage you to apply.

Sunrise Irrigation is committed to a diverse and inclusive workplace. We provide equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are based on qualifications and job performance.